Shipping & Delivery Policy
Last Updated: October 2026 · VEDHA Logistics Network
1. Delivery Coverage & Service Zones
VEDHA operates through a distributed network of hyperlocal fulfillment darkstores and licensed retail pharmacy partners. Service availability is verified upon entering your delivery pincode on the website or mobile app.
2. Grocery Delivery Timelines
Fresh grocery orders are fulfilled from the nearest regional darkstore during daily operational hours (6:00 AM – 11:00 PM). Scheduled delivery slots allow customers to choose their preferred morning or evening delivery window.
3. Pharmacy Dispatch & Packaging Standards
All medicines and healthcare essentials are packed in opaque, tamper-evident sealed packaging with individual barcode tracking to guarantee patient discretion and product safety during transit.
4. Shipping Charges & Minimum Order Value
Delivery fees are calculated transparently based on distance from the nearest darkstore or pharmacy partner. All delivery charges, taxes, and applicable discounts are clearly itemized on the checkout screen before payment.